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Role Description

The Care Coordinator is a vital member of our care delivery team, serving as a central hub for coordination, support, and resource navigation for families affected by dementia. This role combines technical proficiency, clinical knowledge, and exceptional interpersonal skills to ensure seamless care delivery and optimal family engagement.

• Provide hands-on tablet training and ongoing technical support for new family caregivers
• Track, document and support the optimization of caregiver engagement with technology platforms
• Provide comprehensive logistical support to our coaching team
• Document all interactions and maintain accurate records in our care management system
• Assist in developing, maintaining, and updating comprehensive, person-centered care plans for each family
• Monitor care plan adherence and identify opportunities for improvement
• Serve as liaison with primary care providers and client care management teams
• Coordinate referrals to specialists, community services, and support programs
• Track referral outcomes and ensure follow-through on provider recommendations
• Liaise with Ceresti partners for critical care coordination activities
• Track service delivery metrics and outcomes
• Develop and maintain comprehensive database of community resources for caregivers
• Create resource guides tailored to individual family needs
• Provide feedback on program improvements based on family experiences
• Participate in development of new resources and tools
• Contribute to best practice development and documentation

Qualifications

• 2+ years of experience in healthcare coordination, case management, or patient navigation
• Experience working with older adults and/or dementia populations preferred

Requirements

• Comfortable with tablets, smartphones, and digital platforms; ability to teach technology to diverse populations
• Exceptional verbal and written communication skills; ability to communicate complex information clearly
• Strong organizational skills with ability to manage multiple priorities and deadlines
• Deep compassion for families facing dementia; ability to provide emotional support while maintaining professional boundaries
• Creative problem-solving skills and ability to navigate complex healthcare systems
• Ability to work effectively with diverse populations and adapt communication styles
• Strong teamwork skills and ability to work across interdisciplinary teams
• Proficiency in care management software and electronic health records
• Experience with Microsoft Office Suite and Google Workspace
• Ability to learn new software platforms quickly
• Basic understanding of HIPAA and healthcare privacy requirements

Preferred Qualifications

• Bachelor's degree in healthcare administration, social work, nursing, public health, or related field (or equivalent experience)
• Certification in case management (CCM) or care coordination
• Experience with value-based care models or ACO environments
• Knowledge of CMS quality measures and reporting requirements
• Personal or professional experience with dementia care
• Experience with coaching or health education programs
• Understanding of social determinants of health and their impact on care