Alkymi

Alkymi is the leader in intelligent document processing and data workflow automation.

Manager, Customer Success, Banking

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

13 days ago

Salary

$148K - $165K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Lead a team of Client Success Managers who deliver personalized and proactive experiences for customers • Manage a team of CSMs to deliver exceptional client experiences • Work closely with sales leaders to be accountable for the overall success of the client portfolio • Drive Verified Outcomes and Value for customers • Optimize the customer journey for the region’s Red Carpet Success Customers • Create culture of customer delight and manage key metrics for your team • Identify opportunities for continuous improvement

Job Requirements

  • 10+ years of experience in a similar role within a Client Success team
  • Ability to manage projects independently
  • Ability to interact and manage expectations of complex clients successfully
  • Experience with and an understanding of SaaS Enterprise lifecycles and software development
  • Hands-on experience using and updating Salesforce
  • Hands-on experience using Google Suite (Gmail, Google Calendar, Drive, Docs, Sheets, Slides, Forms etc.)

Benefits

  • Unlimited paid time off
  • 401(k) with employer match
  • Remote-first environment

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