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Territory Customer Support Manager
Location
United States
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position's territory will cover Murphy Tractors locations, including Kansas, Missouri, Nebraska, Iowa and Ohio.
As a Territory Customer Support Manager for John Deere Construction & Forestry located in Kansas City, Missouri or Wichita, Kansas you will:
- Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes
- Support parts & service sales
- Drive dealer readiness for new product launches
- Build dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes
VISA Sponsorship is NOT available for this position.
Qualifications
- Ability and willingness to travel domestically, up to 75%
- 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
- 2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction
- Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)
Requirements
- 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge
- 2 or more years of experience with Negotiation and Conflict Resolution processes
- 2 or more years practical experience with John Deere machinery and equipment
Education
- Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline
Benefits
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Salary: $93,324.00 - $139,980.00 + Benefits
Must be 18 years of age or older to apply.
Job Requirements
- Ability and willingness to travel domestically, up to 75%
- 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
- 2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction
- Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)
- 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge
- 2 or more years of experience with Negotiation and Conflict Resolution processes
- 2 or more years practical experience with John Deere machinery and equipment
- Education
- Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline
Benefits
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Salary: $93,324.00 - $139,980.00 + Benefits
- Must be 18 years of age or older to apply.
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