• Plan and execute high-volume remote outreach (phone, video, email) to assigned HCP targets and prospects to deliver approved core messaging and effective virtual sales presentations; maintain a daily/weekly call schedule to ensure efficient coverage and attainment of territory/program goals. • Create and implement business plans to achieve territory and business sales goals. • Effectively and compliantly communicate with customers using selling, listening, and negotiation skills, approved messaging, and approved promotional aids as needed. • Clearly articulate the clinical benefits and value of the product to HCPs and office staff using educational resources and support materials. • Maintain accurate records of all interactions, including calls, emails, and appointments in the CRM system. • Foster trust and credibility through consistent, professional communication in a virtual setting with HCPs and office staff. • Maintain full compliance with all applicable laws and regulations and company/client policies (PhRMA Code, Code of Conduct, promotional standards, privacy/HIPAA); ensure patient confidentiality and promptly identify and route AEs/PQCs per SOP. • Deliver approved core messaging using effective selling, listening, and negotiation skills; respond to needs and objections compliantly (no medical advice/off-label). • Collaborate with field reps and cross-functional teams (e.g., Customer Service, Field Reimbursement Team, Training, client/project teams) to align on territory goals and handoffs. • Log every interaction in CRM with accurate codes, notes, and attachments; ensure 100% completeness and legibility. • Maintain current knowledge of product(s), disease state(s), and program resources; complete required training/certifications and participate in virtual/live meetings or conventions as needed. • Complete required administrative tasks (reports, KPI dashboards, pipeline reviews) as scheduled.