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Role Description

This role involves designing intuitive and engaging interfaces for both software and hardware asset management applications while ensuring seamless and efficient asset management processes.

• Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets.
• Design user-role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system.
• Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements.
• Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers, and laptops).
• Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework.
• Ensure adherence to platform architecture, design, and standards.

• Conduct user research to understand user needs, pain points, and workflows related to asset management.
• Gather and analyze user feedback to inform design decisions.
• Develop user personas and user journey maps to guide the design process.

• Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions.
• Present design concepts and rationale to stakeholders, clearly articulating design decisions.
• Participate in design reviews and provide constructive feedback to other designers, developers, and architects.

• Develop and conduct usability testing to validate design solutions for both software and hardware interfaces.
• Analyze usability testing results and iterate on designs based on user feedback.

Qualifications

• U.S. citizen with the ability to obtain and maintain a Secret Clearance.
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications.
• Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules.
• Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians).
• Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch.
• Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap.
• Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components.

Requirements

• Experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
• Familiarity with asset data normalization, catalog items, workspaces, and compliance dashboards.
• Knowledge of ITIL, CMDB, and Procure-to-Retire (P2R) lifecycle in ServiceNow.
• Experience in Agile environments, including working in sprints with cross-functional teams.

Benefits

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Pay Range

The proposed salary range for this position is: $90,300-$189,600.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.