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Role Description

The Member Care Advisor is a full-time remote position focused on delivering exceptional service and support to NCD members and providers.

• Handle inbound and outbound communication with members and providers
• Support clients via phone, email, and chat
• Review member policies and answer questions regarding benefits, billing, enrollment updates, and disputes
• Accurately document all interactions in CRM systems
• Escalate complex issues appropriately
• Maintain working knowledge of products and services
• Meet performance goals related to service quality, KPIs, attendance, and schedule adherence
• Build trust with members and improve retention

During the SkillBridge period, participants will:

• Complete 2–4 weeks of structured remote training
• Learn insurance fundamentals and product knowledge
• Receive systems training (CRM, communication platforms, internal tools)
• Shadow experienced team members
• Gradually assume live member interactions with coaching support
• Receive regular feedback and performance development guidance

Qualifications

• Active-duty service member within 180 days of separation
• 2+ years of customer service or administrative experience preferred
• Strong verbal and written communication skills
• Proficient in MS Office and computer systems
• Ability to multitask across multiple platforms
• Bilingual (Spanish) is a plus

Requirements

• Professional communication
• Attention to detail
• Accountability and schedule adherence
• Multitasking across systems
• SOP compliance
• Service-focused mindset

Benefits

• Company-paid health, dental, life, and disability insurance
• 401(k) with employer match
• Professional development opportunities
• Work-from-home support
• Positive and growth-oriented work culture