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Role Description

Are you a confident leader who thrives in fast-paced, ever‑changing environments and knows how to earn trust with both clients and teams? Do you love combining detailed project management with relationship‑driven leadership and a strong sales mindset? As the Manager of our Creative Account Management team, you will lead a high‑volume, sales‑and creative-focused team responsible for delivering exceptional client experiences and driving program growth. You are a hands‑on leader who builds credibility through customer expertise, clear decision‑making, and strong execution. You are comfortable owning escalations, leading complex customer conversations, and coaching your team to think proactively and creatively. You will manage a small book of strategic accounts with dedicated admin support, allowing you to stay close to the client experience while focusing primarily on developing your team, improving processes, and moving the business forward. This role requires someone who is adaptable, detail‑oriented, sales‑motivated, and energized by leading through change. This is a fully remote position.

Responsibilities

• Lead, coach, and develop a team of Creative Account Managers through training, one‑on‑ones, call reviews, and team meetings
• Build trust and credibility with both clients and your team through strong leadership, customer expertise, and consistent execution
• Confidently manage client escalations and complex problem resolution while balancing customer expectations and business needs
• Drive a proactive, sales‑minded approach across the team, helping CAMs identify opportunities and move accounts forward
• Create and deliver high‑impact training focused on proactive project management, creative thinking, and customer strategy
• Foster a creative, solutions‑oriented environment where team members are encouraged to push boundaries and bring new ideas forward
• Partner cross‑functionally to improve processes, elevate the customer experience, and support overall business goals
• Conduct consistent performance evaluations and ensure team KPIs are clearly understood and achieved
• Champion of Kotis core values
• Manage a small book of client accounts with dedicated admin support to stay connected to the customer experience
• Collaborate consistently with the manager of the assistants and work together to increase the productivity of support
• Build a strong team culture by organizing team meetings, recognition, and sales competitions

Qualifications

• 5+ years of experience managing teams with direct reports
• 5+ years of experience in project management, account management, or sales‑driven client roles
• Strong customer presence with the ability to lead executive‑level conversations confidently
• Highly detail‑oriented with exceptional project management and organizational skills
• Sales‑motivated mindset with a proven ability to drive growth through client relationships
• High emotional intelligence with the ability to manage diverse personalities across clients, teams, and leadership
• Strong problem‑solving skills and comfort making decisions in urgent, evolving situations
• Ability to build alignment and strong relationships across cross‑functional teams
• AA, BS/BA
• Industry experience preferred

Compensation

• Base: $100–$120k
• OTE: $125–$155k