Safelite

It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.

Customer Service Representative, Shop Care

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1947H1B SponsorCompany SiteLinkedIn

Location

Arizona + 3 moreAll locations: Arizona, Florida, North Carolina, Ohio

Posted

11 days ago

Salary

$18 / hour

High SchoolEnglish

Job Description

• Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. • Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops. • Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe. • Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc) • All other duties as assigned.

Job Requirements

  • Must be 16 years of age or older
  • High school diploma or equivalent
  • Prior customer service and call center experience preferred
  • Ability to operate a computer and telephone systems while seated for extended periods of time.
  • Knowledge of Microsoft programs and ability to type 30 WPM
  • Experience with SGC Website, Salesforce, Mainframe are a plus

Benefits

  • Competitive weekly pay and bonus opportunities.
  • Total job benefits valued at more than $10k*.
  • 401(k) plan with company matching.
  • Medical coverage plans customized to suit your needs.
  • Commitment to work/life balance through paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.
  • Paid training and all the tools and resources you'll need to be successful.

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