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Role Description

The Customer Care Agent is an important role when communicating with our customers. These empathetic and understanding professionals provide efficient, helpful telephone support for claims processing and appointment scheduling.

• Answer any questions related to Safelite’s National Lifetime Warranty
• Address customer service issues and assist in resolving escalated customer issues
• Ensure all customer’s issues are resolved to recover high quality customer experience
• Verify the nature and extent of the issue by reviewing and troubleshooting appropriate records
• Provide updates to the appropriate parties as needed
• Manage multi-system record keeping, documenting key activities in a clear, timely and concise manner
• Maintain favorable working relationships with internal associates
• Perform all other duties as assigned

Qualifications

• Must be 16+ years of age
• High school diploma or equivalent (or actively enrolled)
• Prior experience in a call center/contact center/customer service preferred
• Ability to operate a computer and telephone systems while seated for extended periods of time
• Strong communication skills, comfortable speaking with a pleasant voice

Requirements

• Full‑time resident of one of the following states: Arizona, Florida, North Carolina, or Ohio
• Must provide your own equipment
• Must have a dedicated, distraction‑free workspace with no background noise
• 100% attendance required during training (Training Monday - Friday from 9:00 AM - 4:00 PM ET for 3 weeks)
• Starting pay is $19.00/hour
• Personal computer or laptop with Windows 11 (Macs, Chromebooks, and tablets are not compatible)
• High Speed Internet with the following requirements:
• Download Speed = 25 Mbps or higher
• Upload Speed = 10 Mbps or higher
• Ping = 50 ms or lower
• Jitter = 20 ms or lower
• Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used)
• USB wired headset
• Webcam
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications
• Dedicated workspace free from background noise and interruptions

Benefits

• Weekly pay on every Friday
• Total job benefits valued at more than $10k, including a 401(k) plan with company matching
• Medical coverage plans customized to suit your needs
• Commitment to work/life balance through paid time off (PTO) programs, company holidays, and paid volunteer days
• Up to $5,250 in tuition reimbursement per year
• Paid training and access to all the tools and resources you need to be successful