• Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines. • Works in collaboration with business leaders to provide thought partnership and drive decision making based on data and analytical insights across different parts of the organization. • Reporting to the head of the Client and Customer Experience (C&CE) Strategy and Analytics team, responsible for providing strategy and analytics support for the operation. • Lead multiple Strategy and Analytics teams within the C&CE organization, working closely with Operations partners to understand business problems at hand. • Develop business cases, secure funding for prioritized strategic initiatives and coordinate strategic efforts with broader enterprise business partners. • Influence new technology solutions that improve the customer experience and generate efficiencies. • Act as a key thought partner for the executives they support. • Directly manage Director and Senior Manager led teams with responsibility for providing thought leadership on work products. • Create compelling business cases and recommendations that influence outcomes with senior executives.