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Role Description

The Strategic Client Executive (SCE) serves as the primary executive point of contact for Zelis’ Property & Casualty (P&C) clients, managing a strategic book of large, complex carriers, TPAs, and risk-bearing organizations within the specialty vertical. This role is focused on driving enterprise value across Zelis solutions that support workers’ compensation, auto/liability, and other casualty lines of business.

• Maximize the breadth and depth of relationships by working closely with clients to understand their business strategies, needs, and challenges.
• Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Responsible for client renewals and retention, leading contract negotiations and managing the complete life cycle to renew client agreements.
• Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Drive revenue growth through existing product optimization and communicate key differentiators, product strategy, features, and functionality.
• Uncover and qualify opportunities for growth to deliver client value, collaborating with sales to present innovative solutions.
• Illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals.
• Conduct and lead all client business reviews and account plans to optimize value with the client's book of business.
• Ensure industry-leading quality service delivery and client satisfaction, including proactive client management and timely issue resolution.

Qualifications

• Bachelor's degree in business or health care administration or equivalent experience.
• 10+ years’ experience in strategic client management, preferably within Property & Casualty, workers compensation, or Auto liability insurance.
• Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients.
• Ability to think strategically and act proactively.
• Excellent written and verbal communication skills, including presentation and public speaking capabilities.
• Deep understanding of the client’s business, including markets, competitors, objectives, and challenges.
• Ability to cultivate deep relationships with clients and team members.
• Strong financial acumen and ability to interpret client financials.
• Innovative thinking to bring creative insights to client businesses.
• Ability to actively partner across business units to communicate client needs and issues.

Requirements

• Proven problem-solving skills with the ability to offer compelling solutions to client challenges.
• Ability to keep an ear to the ground in terms of market intelligence and relevant industry news.
• Commission-driven and motivated to achieve growth targets.
• Forward-looking mindset to manage potential internal/external problems.

Benefits

• Base Salary Range: $127,000.00 - $160,550.00
• 401k plan with employer match.
• Flexible paid time off and holidays.
• Parental leaves.
• Life and disability insurance.
• Health benefits including medical, dental, vision, and prescription drug coverage.