Fanatics, Inc.

We amplify pride and create connections for all fans around the world.

Admin Salesforce I

SalesSalesFull TimeRemoteTeam 1,001-5,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

14 days ago

Salary

$100K - $125K / year

Bachelor Degree2 yrs expEnglishCloudSQL

Job Description

• Ensure optimal performance of Salesforce systems and products • Upgrade and configure Salesforce systems for optimized integration • Elicit and document requirements for new functionality requests from cross-functional team of Salesforce users • Participate in the design, documentation, and implementation of initiatives to improve data hygiene and security • Document best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment • Implement and maintain Salesforce standard and custom objects including fields, validation rules, and various declarative automation • Manage Salesforce roles, profiles, sharing rules, workflows, and groups • Maintain the service cloud, build custom reports and dashboards • Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing • Prepare reports for the operation team and other departments • Be available for on-call rotation after normal business hours and on weekends • Be open to occasional travel to Fanatics Betting & Gaming offices and other locations

Job Requirements

  • SQL experience required
  • 1-2 years CRM database administration
  • Enjoy working in a fast-paced environment and a constantly evolving industry
  • Highly developed listening skills, excellent customer service skills required
  • Excellent, highly professional written and oral communication skills required
  • Strong analytical and problem-solving skills
  • Must be a highly motivated self-starter, able to maintain poise under pressure
  • Ability to work effectively both independently and as part of a team
  • Experience in performing Salesforce upgrades and ensuring successful integration
  • In-depth knowledge of Salesforce products and their functionalities
  • Proficiency in creating Salesforce profiles, allocating roles, and managing access
  • Knowledge of importing service data and generating Salesforce reports
  • Ability to provide Salesforce training and end-user support.

Benefits

  • Medical
  • Dental
  • Vision
  • 401K
  • Paid time off
  • Wellhub
  • Pet Insurance
  • Family Care Benefits
  • Equipment allowance of $700 USD (or local equivalent) for home office setup

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