Webster Bank
Webster is a leading commercial bank that delivers financial solutions to business, individuals, families and partners.
Implementation Analyst
Location
Arizona
Posted
9 days ago
Salary
$50K - $55K / year
High School2 yrs expEnglish
Job Description
• Lead onboarding for HSA and spending account products, guiding clients through plan design and configuration.
• Conduct training sessions and provide consultative support throughout the implementation lifecycle.
• Develop and maintain detailed project plans with client sign-off at key milestones.
• Coordinate internal and external stakeholders to ensure timely and accurate execution.
• Conduct EDI/SFTP file testing for enrollment and funding files and communicate results to vendors, clients and internal teams.
• Facilitate bulk HSA transfers and spending account rollovers as applicable.
• Manage annual renewals for spending account clients.
• Support transitions between partner relationships, ensuring continuity and data integrity.
• Maintain accurate documentation and project tracking across multiple concurrent implementations.
• Provide proactive communication and status updates to employer clients and internal stakeholders.
Job Requirements
- 2+ years of experience in benefits administration, implementation or related field required.
- High school diploma/GED required; Bachelor’s degree in Business, Healthcare Administration, or related field preferred.
- Experience with EDI file testing and data integration strongly preferred.
- Proficiency in Microsoft Office Suite
- Experience with CRM or implementation tracking tools required.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Excellent written and verbal communication skills, with a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced, remote environment.
- “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.
Benefits
- incentive compensation
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