• Deliver desk-side and small group training to analysts and operators on client-based data and analytic tools. • Facilitate structured in-person or virtual training sessions, incorporating scenario-based exercises. • Work alongside end users to observe and document real-world workflows, then convert those insights into practical platform usage patterns, dashboards, and applications. • Proactively build relationships with users, identify gaps in current use cases, and propose new ways to leverage the platform for operations and intelligence. • Build initial dashboards, searches, and analytic products, and coach users on how to construct their own questions, objects, and workflows in the platform. • Provide virtual or onsite implementation support, triage user requests during rollouts, and collaborate with engineering teams to resolve configuration and platform issues. • Capture and communicate detailed user feedback, pain points, and enhancement ideas to product and engineering stakeholders. • Consistently brief stakeholders on user adoption, emerging use cases, and opportunities to expand the impact of the platform.