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Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$76K - $114K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Lead point of contact for all client account management matters • Suggest solutions and innovative ideas to meet client needs • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors • Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution • Build effective business strategy for client’s post launch to enable the long-term retention and growth of the account • Collaborate with internal teams to advocate for client’s needs, drive adoption, and provide best in class support • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders • Forecast and track key account metrics (e.g. enrollment and adoption) • Analyze data through reports and trends • Negotiate contracts and close renewal agreements • Minimize Churn, anticipating and identifying risks and mitigating them • Upsell and cross sell new products and services

Job Requirements

  • Proven work experience of 3+ years as a CSM or Sales
  • Demonstrable ability to communicate, present and influence client C-Level stakeholders
  • Solid experience with Account Management reporting systems, CRM software (e.g. Gainsight, Salesforce), Google Suite, and MS Office (particularly MS Excel), as well as AI tools (Gemini, ChatGPT, etc.)
  • Understanding of sales performance metrics or KPIs
  • Experience delivering client-focused solutions to client needs
  • Availability to travel as needed
  • Occasional need to work outside of normal business hours as required to support client

Benefits

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

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