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Role Description

This role involves keeping patients engaged in therapy long after treatment begins. This is not a passive follow-up role. You will actively support the continuity journey for patients enrolled in our internal PAP treatment program.

• Report directly to the Customer Success Manager
• Contribute to the stability and growth of our recurring revenue model
• Keep patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication
• Support reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience

If you’re passionate about patient care, thrive in a dynamic setting, organized, proactive, patient-focused, and motivated by measurable outcomes, this role offers the opportunity to make a meaningful impact on how sleep care is delivered at scale.

What You’ll Do

• This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply
• Coordinate follow-up, execution, and documentation to ensure a smooth and reliable experience once patients enter the resupply phase
• Work within a tech-enabled, AI-supported care environment
• Collaborate with clinical, billing, and operations teams
• Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic
• Execute timely and proactive resupply outreach
• Follow structured retention workflows
• Maintain accurate reorder tracking
• Communicate clearly and compassionately with patients
• Escalate clinical or billing issues appropriately
• Support adherence monitoring efforts

Qualifications

• 2+ years in healthcare coordination, DME, or care navigation
• Experience with PAP/CPAP resupply (strong plus)
• Strong patient communication skills with a high level of empathy and professionalism
• Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
• Confidence navigating digital tools and care platforms
• Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
• Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
• Genuine commitment to improving patient experience, therapy adherence, and continuity of care
• Operational and automation mindset
• Availability to work Central Time (CST) business hours (preferred)

Benefits

• Meaningful work that directly improves peoples’ lives
• Be part of an international team across the US, France, Belgium
• Annual team offsite
• Comprehensive health benefits (medical, dental, vision)
• FREE One Medical membership
• 401(k) with company match
• 20 days PTO + 10 paid holidays + 80 hours paid sick leave
• Internet stipend

Compensation

$25 - $30 per hour depending on experience.

Our Core Values

At Sunrise Group, we keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do.

Equal Opportunity Employer

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.