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Role Description

The role of the Program and Operations Management (OSINT) at Airbnb's Global Safety & Security department is to gather intelligence information and conduct analysis to assist safety and security’s threat mitigation efforts towards the company's interests, executive staff, and employees. The Program Manager will provide mentorship and offer technical expertise/guidance to junior analysts while providing timely and accurate information to decision-makers, enabling them to make informed choices to safeguard our assets, personnel, and reputation. This role requires extensive experience in conducting OSINT investigations, excellent communication skills, and the ability to work non-traditional hours.

• Exhibits problem-solving skills and assesses concerns for more complex challenges, suggesting and implementing solutions with guidance and support from managers.
• Exhibits an understanding of Airbnb Intel customer needs and priorities (business practices, culture, and intelligence needs).
• Accept responsibility for the development and execution of unstructured projects with some guidance and feedback from managers.
• Use existing procedures to solve problems; support development of procedures when needed.
• Model best business practices, professional behavior, etc., and provide mentorship and peer-level support to all analysts.
• Executes complex projects with minimal oversight, including the delegation of tasks, training of junior team members, and managing project and coverage schedules.
• Responsible for coordinating inter-agency liaison meets and regional off-sites with minimal oversight from leadership.
• Ensure quality control measures are to the highest standard to minimize case management errors.
• Follow company procedures and processes as they relate to industry best practices and handling of confidential information.
• Develop and maintain strong relationships with other business partners to effectively support their needs.
• Flexible work schedule as part of a 24/7 team: able to work assigned shifts on days, evenings, weekends, and holidays.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.

Qualifications

• Must be able to legally work in the country where this position is located without visa sponsorship.
• This is a full-time position. Days and hours of work include days, evenings, and weekends.
• This position requires up to 10% travel.
• 10+ years of related experience providing intelligence or risk analysis using open-source intelligence tools and investigative techniques.
• Proven ability to be an outstanding colleague in a collaborative setting.
• Comfortable with changing requirements and priorities.
• Experience working with the identification and analysis of threats made by POIs.
• Able to proactively communicate status and identify risks.
• Experience leveraging technological resources for research and analysis.
• Excellent writing and oral communication skills.
• Experience working with highly confidential information.
• Experience working with diverse partners.
• Master’s Degree in political science, international affairs, economics, business, or related field, or equivalent experience (preferred).

Preferred Qualifications

• Regional expertise.
• Language skills.
• Data analysis.
• Experience using open-source and/or social media tools.

Benefits

• Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort.
• Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community.
• We are creating a diverse environment and are proud to be an equal opportunity employer.
• We encourage people from all backgrounds to apply.
• All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.