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Role Description

This role involves working directly with clients, handling inquiries, questions, and general troubleshooting.

• Communication with clients and customers via live chat, phone calls, and emails.
• Handling conversations ranging from basic questions about tours and destinations, managing booking modifications, and troubleshooting client issues in real-time.
• Impressing clients with your promptness, professionalism, and friendly interactions.
• Proactively bringing ideas forward for improving the overall customer experience.
• Efficiently managing a queue of helpdesks to ensure that client requests are handled in a timely manner.

Qualifications

• Excels at multi-tasking and prioritization.
• Enjoys problem solving and exceeding client expectations.
• Possesses strong attention to detail.
• Is fluent in written and spoken English.
• Works well independently and as part of a team.

Requirements

• This is a full-time role working 5 days a week on a 100% remote team.
• Key scheduling needs include:
  • Sun-Thu 11:00AM-8:00PM EST
  • Tue-Sat 5:00PM-2:00AM EST (2PM-11PM PST)

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $9K)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA Precheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities

Additional Information

• Currently unable to hire employees residing in California or New York.
• This position is not suitable for digital nomads; employees must be based in the United States.
• Opportunity to shape and influence your career path in a rapidly growing company.
• Ideal for someone who thrives without a lot of structure and responds well to change.