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Role Description

As a Customer Service Representative, you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocates, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training, and utilizing resources and tools, you will serve as the expert to help navigate through the challenging world of insurance.

• Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail.
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
• Elevate sensitive customer requests when necessary.
• Comply with State and Federal regulations and mandates, which are continually changing.
• Remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

Qualifications

• High School Diploma or Equivalent
• Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
• An equivalent combination of education and experience may be substituted for this requirement.
• Availability for training 14 to 16 weeks in length.

Requirements

• Reliable internet service provider
• Dedicated, distraction-free workplace

Benefits

• Salary: $42,640 annually + benefits package (Health Benefits effective 1st of the month following start date)
• Full-Time (40 hours per week)
• 9-12 weeks of live virtual training: 8:00am – 4:30pm (Central Time Zone) Monday to Friday
• Must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday after training