• Lead the Billing System Migration: Serve as the primary functional lead for selecting, configuring, and implementing new billing software (e.g., NetSuite, Zuora, or specialized billing engines). • Data Migration & Integrity: Oversee the cleanup and migration of historical customer data into the new system to ensure 'clean' go-live results. • UAT & Training: Design and execute User Acceptance Testing (UAT) and create standard operating procedures (SOPs) for the new system. • Workflow Automation: Identify manual bottlenecks and implement automated triggers for invoice delivery, payment reminders, and credit holds. • Policy Architecture: Design a robust SOP from the ground up, ensuring it aligns with the new system’s capabilities. • Audit Documentation: Establish internal controls (SOX-compliant where applicable) for the new billing cycle to ensure revenue recognition accuracy. • Departmental Leadership: Manage and mentor a team of 3-4 A/R professionals, setting clear performance targets and providing regular coaching. • Collections & Cash Flow Management: Analyze aging reports to identify trends and prioritize collection efforts. • Cash application: Partner with junior team members to ensure that the general cash application is recorded accurately and timely. • Reporting & Process Improvement: Identify automation opportunities within the ERP system to minimize manual data entry and human error. • Supervise Daily Cycles: Ensure the team meets daily deadlines for invoicing, payment posting, and cash application during the system transition. • Change Management: Act as a bridge between Finance and GTM to ensure all stakeholders are aligned with billing processes. • Escalation Handling: Resolve high-level billing disputes that arise.