• Own the technical success of assigned enterprise accounts from onboarding through renewal. • Serve as the primary technical point of contact for customer IT, security, and engineering stakeholders. • Ensure customers achieve rapid and sustained time-to-value from the platform. • Lead technical onboarding, environment setup, and complex integrations (APIs, SSO, data pipelines, security controls). • Proactively monitor platform health, performance, and usage patterns to identify risks before they impact customers. • Act as a long-term technical advisor aligned to the customer’s architecture, roadmap, and maturity level. • Partner closely with Customer Success Managers to align technical execution with business outcomes.