Helping Visionaries Change the World
Senior Amazon Connect Developer
Location
United States
Posted
12 days ago
Salary
Not specified
Job Description
Job Requirements
- 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect.
- At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
- Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
- Experience with JWT setup, secure API invocation, and portal/chat widget integration.
- Proven ability to develop custom widgets using AWS SDKs and APIs.
- Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).
- Experience in designing and implementing Amazon Connect digital routing and flows.
- Strong problem-solving skills and ability to work in agile, fast-paced environments.
- Nice to Have AWS Certified Developer or Solutions Architect.
- Experience with Genesys and LivePerson migrations.
- Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA.
- Knowledge of Amazon Kendra or other AI-powered search solutions.
- Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts.
Benefits
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Related Guides
Related Job Pages
More Software Engineer Jobs
Principal Software Engineer, DevOps
UtilidataBringing open source distributed AI to the edge of the grid to accelerate decarbonization and better serve people.
We are seeking a DevOps Engineer to help design, build, and operate Utilidata’s off-device platform that ingests, processes, and serves data flowing from edge AI devices. This is a hands-on development role with technical leadership responsibilities and with company-wide impact. ...
Director of Enablement
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role involves leading initiatives to enhance the skills and productivity of our sales teams by developing and implementing effective enablement strategies. Provide coaching and mentoring that incorporates sales strategy and proven sales methodology. Build and implement annua...
E&DL Developer
GuidehouseSolving big problems, building trust in society, and empowering our clients to shape the future.
E&DL Developer providing audit readiness and program support for the Army.
Senior Developer
GuidehouseSolving big problems, building trust in society, and empowering our clients to shape the future.
Senior Developer designing and maintaining web applications at Guidehouse
