• Design, build, and own complex business intelligence datasets, semantic layers, and Tableau dashboards that model CXO performance across volume, efficiency, quality, and customer outcomes. • Partner closely with data engineering to define data contracts, source system integrations, and transformation logic, ensuring reliable, scalable pipelines from operational systems (e.g., CRM, contact center platforms). • Write, optimize, and maintain advanced SQL transformations (CTEs, window functions, performance-tuned queries) used in production reporting and analytics. • Establish and steward a clear metric taxonomy and metadata framework, including definitions, documentation, and ownership used consistently across operational and executive reporting. • Perform data validation, reconciliation, and root-cause analysis to ensure accuracy, consistency, and trust in CXO reporting. • Design BI assets that support downstream use cases, including experimentation, automation, and AI-enabled customer experience initiatives. • Create executive-ready dashboards and narratives that translate complex operational data into clear insights, risks, and opportunities.