• Provide executive leadership and strategic direction for all Corporate Processing departments, ensuring alignment with company goals, operational excellence, and compliance standards. • Oversee and support the Corporate Processing Management, providing guidance, performance management, and mentorship to ensure consistency and efficiency across all processing teams. • Establish and monitor companywide processing KPIs (quality, turn times, productivity, and SLA adherence), and develop action plans with VPs/Managers to maintain or exceed performance goals. • Drive standardization and best practices across all corporate processing functions to ensure consistent borrower experience and operational efficiency. • Collaborate cross-functionally with Closing, Underwriting, Secondary, Servicing, Training, and Compliance leadership to ensure smooth loan flow and resolution of pipeline or suspense issues. • Oversee regulatory compliance and risk management across all processing units, ensuring adherence to RESPA, TILA, HMDA, Reg. B, and other federal/state mortgage regulations. • Lead strategic initiatives to optimize technology utilization, streamline processes, and improve scalability within Corporate Processing. • Partner with Corporate Loan Support, Onboarding, and Training leadership to identify and address structural and training needs across departments. • Review departmental structures and resource allocation, recommending and implementing improvements that drive performance and cost efficiency. • Foster a culture of accountability, professional development, and collaboration among processing leadership and staff. • Represent Corporate Processing leadership in executive meetings, providing insights, updates, and recommendations to senior management. • Oversee team’s file quality and turn times to meet company SLA requirements. • Respond to e-mails, and/or phone calls within company SLA requirements. • Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations). • Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members. • Identify structural needs of department and implement changes as needed. • Performs various other duties as required.