• Develop and execute the strategy for professional services delivery, aligning with company growth goals and customer success outcomes • Lead and scale the North America team of practice directors, implementation consultants, project managers, solution architects, and technical architects • Own the full lifecycle of service delivery within your region —from scoping to go-live—ensuring exceptional customer experiences and predictable outcomes • Partner closely with Sales, Customer Success Management, and R&D to align cross-functional priorities and drive adoption • Collaborate with sales leadership to build and quote implementation solutions for long term customer success and growth of ServiceMax while maintaining appropriate project margins • Collaborate with services operations to optimize metrics, tools, and methodologies to measure team performance, project health, utilization rates, and customer satisfaction (e.g., CSAT, NPS) • Drive operational efficiency, process improvement, and resource optimization across all delivery functions • Manage a P&L, including bookings and revenue forecasting, margin targets, and resourcing models • Strive to meet or exceed quarterly and annual targets for the North America region • Act as an executive sponsor on strategic accounts and engagements • Build executive level relationships with customers to ensure executive level expectations are met throughout the project • Build and maintain partner relationships and leverage partners for subcontractor work as appropriate • Work with appropriate internal and external stakeholders to drive escalations to closure by facilitating internal communication and ensuring internal processes are leveraged.