The Data Analyst will serve as a data engineer within a cross‑functional team, developing new features, processes, and visualizations that support our Credit Card business. This role requires a strong technical foundation—including server and cloud infrastructure, databases, and APIs—as well as comfort working with large, messy datasets. The ideal candidate brings analytical rigor, business acumen related to operations and first-line risk, and strong communication skills for collaborating with partners across the organization.

Primary Responsibilities

• Execute and maintain existing data delivery processes
• Develop and implement new data delivery workflows
• Identify, triage, and resolve data or process issues as they arise
• Partner with team members to understand key objectives and business requirements
• Apply creative problem‑solving to address requests at varying levels of definition
• Evaluate available data to extract insights and deliver actionable solutions
• Document and communicate analytical findings to both technical and non‑technical audiences, often within an Agile framework
• (Preferred) Bring prior experience in the credit card industry with an analytics‑focused and technology‑enabled role

Required Skills & Experience

• Strong SQL skills, including experience with stored procedures
• Strong programming abilities
• Solid understanding of process design and development
• Experience with SAS and Python
• Ability to synthesize complex datasets and deliver concise insights that identify root causes and outline solutions
• Analytical experience in a consulting environment or cross‑functional team
• Excellent written and verbal communication skills, with the ability to convey analytical results, insights, and business impacts to non-technical stakeholders

Education & Certifications

• Bachelor’s degree in Computer Science, Computer Engineering, or MIS preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week on site, 1 day remote

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.