• Serve as the first Albert point of contact in the scientific deployment process, navigating ambiguous customer environments to define scope, surface priorities, and establish a clear path forward before formal delivery begins. • Design and deliver complex, enterprise-grade scientific solutions that translate customer R&D workflows into Albert OS, ensuring measurable value at each stage of the customer journey. • Act as a trusted scientific advisor to customer executives and technical stakeholders, shaping digital transformation strategy and aligning Albert's capabilities to long-term business goals. • Guide customers in mapping legacy tools and workflows into unified data workflows within Albert, including integrations with existing systems. • Identify and develop high-impact use cases early in the deployment cycle, translating complex scientific requirements into clear, actionable delivery plans. • Collaborate with sales and technical teams to craft compelling business cases, quantifying outcomes tied to cost savings, process efficiency, innovation speed, and risk reduction. • Translate customer R&D needs and pain points into actionable technical solutions aligned to business goals, relaying and prioritizing requirements to internal teams to drive timely delivery. • Drive platform adoption by demonstrating measurable success in both pre-sales and post-implementation contexts. • Partner with R&D and non-R&D customer teams to implement and scale successful pilots and deployments, connecting value to business goals across project types including innovation, product development, product maintenance, and operational excellence. • Support enterprise sales by delivering technical presentations, leading exploratory discussions, mapping laboratory workflows to Albert, and constructing architectural and data flow diagrams. • Develop presentation materials that emphasize the value of Albert's solutions to customer business needs, and manage key partnership discussions to help shape effective, scalable engagements. • Mentor and develop junior scientific staff, raising the team's capability in both scientific domain knowledge and customer-facing delivery. • Represent Albert in strategic customer conversations and technical workshops, acting as the voice of the customer within Albert to help shape product offerings and service delivery. • Support change management efforts within customer organizations, guiding stakeholders through the adoption of new digital workflows and ways of working.