Headway

Rewiring a new mental healthcare system for access and affordability.

Revenue Operations, Process Lead

Revenue OperationsRevenue OperationsFull TimeRemoteTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

12 days ago

Salary

$105.4K - $155K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Own and evolve core sales processes across our provider lifecycle, ensuring rep motions are optimized, clearly defined, and scalable as Headway grows. • Lead major RevOps initiatives end to end, from problem definition and data analysis through implementation and rollout. • Champion AI and automation across our revenue org, identifying opportunities to reduce manual work, improve rep productivity, and unlock faster, more reliable insights. • Partner deeply with systems, strategy, enablement, data, product, and sales leadership to ensure tooling and workflow align with business priorities and frontline realities. • Lead with data, using quantitative analysis to evaluate process performance, surface bottlenecks, and recommend clear - ROI driven improvements. • Communicate clearly and credibly with senior stakeholders, deliver structured updates, tradeoffs, and recommendations that support our fast paced org.

Job Requirements

  • 5+ years of experience in Revenue Operations, Business Operations, Strategy, or similar roles within high-growth, operationally complex environments.
  • Hands-on familiarity with AI-powered tools (conversation intelligence, workflow automation, analytics, or internal AI agents)
  • Strong track record of leading large, cross-functional projects that involve systems, data, and process change
  • Highly data-literate — comfortable using data to diagnose problems, evaluate impact, and influence stakeholders at all levels.
  • Naturally bridge the gap between strategy and execution, ensuring that big ideas translate into practical, rep-ready workflows.
  • Excellent communicator who can simplify complexity, create alignment, and move teams toward action.
  • Thrive in ambiguity, take ownership, and are energized by building and scaling new capabilities

Benefits

  • Equity compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

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