Outreach Specialist
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves supporting enrollment and engagement of eligible health plan members as a Bilingual Spanish-Speaking Outreach Specialist. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment.
- Make 75+ outbound calls daily to eligible members
- Educate members in English and Spanish about Mae's services and doula support
- Build trust quickly through culturally responsive, compassionate communication
- Address questions and objections with clarity and confidence
- Secure enrollment during live conversations whenever possible
- Guide members step-by-step through the onboarding process
- Consistently meet daily outreach and monthly enrollment targets
- Prioritize outreach using internal systems and enrollment goals
- Document all outreach activity accurately in CRM tools
- Identify barriers impacting conversion and communicate solutions proactively
- Share patterns, trends, and recurring member concerns
- Escalate operational or technical issues promptly
- Contribute ideas that improve outreach quality and conversion rates
Qualifications
- Fluent in Spanish and English, written and verbal
- 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments
- Proven track record of meeting or exceeding performance targets
- Comfortable handling high outbound call volumes
- Ability to work independently in a fully remote setting
Requirements
- Strong influencing and motivational communication skills
- Emotional resilience when handling rejection or sensitive conversations
- Highly organized with strong time management
- Comfortable using Slack, Gmail, CRM systems, and digital tools
- Quick learner in fast-moving environments
Work Expectations
- Fully remote, U.S.-based role
- Full-time, 1099 contract (LLC preferred)
- Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET
- Reliable high-speed internet
- Private, quiet workspace suitable for confidential conversations
Compensation
- $4,500 per month, with potential for additional monthly performance bonuses
Job Requirements
- Fluent in Spanish and English, written and verbal
- 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments
- Proven track record of meeting or exceeding performance targets
- Comfortable handling high outbound call volumes
- Ability to work independently in a fully remote setting
- Strong influencing and motivational communication skills
- Emotional resilience when handling rejection or sensitive conversations
- Highly organized with strong time management
- Comfortable using Slack, Gmail, CRM systems, and digital tools
- Quick learner in fast-moving environments
- Work Expectations
- Fully remote, U.S.-based role
- Full-time, 1099 contract (LLC preferred)
- Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET
- Reliable high-speed internet
- Private, quiet workspace suitable for confidential conversations
- Compensation
- $4,500 per month, with potential for additional monthly performance bonuses
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Client Relationship Specialist
AO Globe LifeFor more than 70 years, AO Globe Life has provided supplemental benefits to working-class families nationwide, including union members, veterans, credit union members, and associations. As a remote-first organization, we are committed to building careers rooted in service, structure, and long-term growth.
This role involves supporting veterans and their families through virtual benefit consultations. Meet with scheduled clients via Zoom Educate veterans and families on available supplemental benefit programs Guide clients through enrollment with clarity and professionalism Maintai...
This role involves advocating for customers and managing their requirements while ensuring they effectively use the Legion platform. Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product tea...
Customer Success Specialist
EPS OPERATIONS, LLCEPS Learning is a leading K–12 supplemental literacy and math curriculum company. Its suite of solutions includes many well-known, trusted and proven products like SPIREⓇ, Explode The CodeⓇ and Wordly WiseⓇ. The company recently took on a private equity partner committed to product and go-to-market investments that will position the company for explosive growth over the coming years. We are looking for team members who want to be part of addressing one of our nation’s most critical challenges. Fewer than a third of all students can read proficiently. Reading ability is a key driver of equity since only 20% of Hispanic students, and 16% of Black students can read proficiently by 4th grade. You will be joining a high-paced, creative and fun team dedicated to making a difference in children’s lives and driving equity across our nation’s public schools.
This role involves partnering with K–12 schools and districts to ensure the successful onboarding, implementation, and adoption of EPS Learning digital and hybrid curriculum solutions across multiple product lines with a focus on literacy. Take a proactive, consultative approach ...
Wellness Client Experience Specialist
PairedConnecting Companies with the Best Global Talent #LETSGETPAIRED
As a Wellness Client Experience Specialist, you will be instrumental in enhancing the client experience by providing exceptional support, fostering relationships, and promoting wellness solutions tailored to individual client needs. Delivering outstanding customer service and sup...
