• Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement. • Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn. • Prepare renewal proposals, pricing quotes, and contract documentation in line with customer needs and internal guidelines. • Lead commercial and contractual negotiations with customer stakeholders, managing pricing discussions, terms, and timelines. • Identify and qualify opportunities to expand footprint through upsell and cross-sell in partnership with Sales and Customer Success. • Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early and drive mitigation plans. • Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems to enable clear reporting and planning. • Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to remove obstacles, align on strategy, and ensure timely, smooth renewals.