ESSENTIAL DUTIES AND RESPONSIBILITIES Play an integral part in the client services process. Collaborate with our Client Services technical and Cyber Defense teams ensure the client’s needs are understood and the customer’s objectives are implemented.  Assist in managing client relationships by conducting monthly meetings, technical strategy sessions etc.,  Assist with cost and revenue analysis of assigned clients.  Foster meaningful relationships alongside delivering technical expertise to our clients.  Assist in addressing service challenges  Assist in providing strategic advisement for the clients' business objectives to ensure a progressive partnership.  Must have Autotask experience SUPERVISORY RESPONSIBILITIES No EDUCATION AND/OR WORK REQUIREMENTS  Associates degree in a related field or equivalent work experience is a must.  Bachelor’s degree preferred but not required  Microsoft, Cisco, VMware or other technical certifications a plus.  Excellent analytical skills with good verbal/written communication and negotiation skills.  Knowledge of technical services, preferably in the MSP and/or MSSP segment.  Functional experience in managing customer escalations and incident response  Qualified candidates need to be a self-starter and able to operate in a highly dynamic environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.