• Be the go‑to expert in 360 • Establish yourself as a trusted subject‑matter expert in the 360 platform, acting as the primary liaison between the Department Manager, Director of Client Solutions, and cross‑functional teams to ensure seamless execution of client programs. • Drive client and business success • Lead and execute mutual business goals for Acosta and its clients by translating client objectives into clear, actionable plans that support sales growth and operational excellence. • Own assignment setup and communication • Ensure every assignment is set up accurately in 360, including online scheduling and call report configuration, while clearly communicating requirements, updates, and changes to internal stakeholders. • Monitor performance and recommend improvements • Track progress against performance objectives for local business managers, identify gaps, and provide corrective actions or recommendations to improve in‑store execution and deliverables. • Support and guide client service teams • Provide clear direction and ongoing support to client service team personnel to help achieve sales targets, team goals, and high client satisfaction. • Manage change with confidence • Coordinate and manage all job or service order changes, partnering closely with the Client Director and Service Coordinator team to ensure accuracy, alignment, and timely execution. • Maintain strong communication and reporting • Follow consistent communication and reporting procedures with your Department Manager, ensuring transparency, accountability, and alignment across teams. • Continuously learn and adapt • Build and maintain a strong understanding of 360 processes and best practices, staying agile as client needs and business priorities evolve. • Contribute beyond the job description • Perform additional duties as needed, supporting team success and continuous improvement across client service operations.