Prestige Travel Agency by Mich

Turning your travel dreams into unforgettable journeys – explore the world with ease, style, and expert planning."

Customer Service Representative – Travel

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10Company SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

Spanish

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests • Provide accurate and timely information about destinations, travel requirements, and agency policies • Coordinate booking details and confirm itineraries to ensure accuracy and customer satisfaction • Proactively follow up with clients before and after travel to ensure a positive experience • Address customer concerns or issues with empathy, professionalism, and a solutions-oriented approach • Maintain accurate documentation and update reservation systems as needed

Job Requirements

  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and willing to learn new reservation systems and platforms
  • Reliable, proactive, and able to manage multiple customer requests efficiently
  • Genuine interest in travel and in helping clients plan memorable experiences

Benefits

  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel industry-related benefits and discounts
  • Supportive team culture with ongoing training and development

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