Jobgether

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salesforce Technical Support Specialist

Customer SupportCustomer SupportFull TimeRemote

Location

United States

Posted

15 days ago

Salary

Not specified

No structured requirement data.

Job Description

This role involves providing expert Salesforce support for a growing SaaS platform, helping small business clients optimize their CRM systems and achieve operational efficiency. Troubleshoot and resolve Salesforce technical issues for clients, ensuring timely and accurate responses. Configure and maintain Salesforce features, including workflow, process builder, flows, approval processes, record types, dashboards, and reports. Respond to tickets, calls, chats, and emails, prioritizing requests and managing multiple tasks simultaneously. Document case details and resolutions thoroughly to enable knowledge sharing and team efficiency. Maintain and contribute to a customer knowledge base with clear, actionable guidance. Collaborate with team members to develop creative solutions and workarounds for complex problems. Support cross-functional teams by providing technical expertise and insights into system improvements.

Job Requirements

  • 3+ years of customer service experience, preferably in software or SaaS environments; a bachelor’s degree may substitute for experience.
  • Hands-on experience with Salesforce.com, including configuration, workflows, and reporting.
  • Strong customer service skills demonstrating responsiveness, professionalism, and clear communication.
  • Familiarity with customer support software such as Zendesk.
  • Technical aptitude to quickly learn new software and adapt to evolving systems.
  • Ability to analyze, prioritize, and execute tasks independently in a fast-paced environment.
  • Attention to detail while translating complex technical concepts into simple, user-friendly explanations.
  • Collaborative mindset with the ability to share knowledge and work effectively in a team-oriented environment.
  • Highly desired: Salesforce Lightning experience, B2B support experience, HTML editing skills, and familiarity with the remodeling, contractor, or home improvement industries.

Benefits

  • Flexible work environment – remote, in-office, or hybrid within the United States.
  • Competitive base salary: $45,000–$60,000 USD per year, plus potential for bonus.
  • Day 1 access to comprehensive health and wellness benefits, including an annual wellness stipend.
  • 401(k) with up to 4% match and immediate vesting.
  • Flexible and generous paid time off (FTO) policy.
  • Employee Stock Purchase Program.
  • Opportunities for professional development and growth within the organization.

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