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Salesforce Technical Support Specialist
Location
United States
Posted
15 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 3+ years of customer service experience, preferably in software or SaaS environments; a bachelor’s degree may substitute for experience.
- Hands-on experience with Salesforce.com, including configuration, workflows, and reporting.
- Strong customer service skills demonstrating responsiveness, professionalism, and clear communication.
- Familiarity with customer support software such as Zendesk.
- Technical aptitude to quickly learn new software and adapt to evolving systems.
- Ability to analyze, prioritize, and execute tasks independently in a fast-paced environment.
- Attention to detail while translating complex technical concepts into simple, user-friendly explanations.
- Collaborative mindset with the ability to share knowledge and work effectively in a team-oriented environment.
- Highly desired: Salesforce Lightning experience, B2B support experience, HTML editing skills, and familiarity with the remodeling, contractor, or home improvement industries.
Benefits
- Flexible work environment – remote, in-office, or hybrid within the United States.
- Competitive base salary: $45,000–$60,000 USD per year, plus potential for bonus.
- Day 1 access to comprehensive health and wellness benefits, including an annual wellness stipend.
- 401(k) with up to 4% match and immediate vesting.
- Flexible and generous paid time off (FTO) policy.
- Employee Stock Purchase Program.
- Opportunities for professional development and growth within the organization.
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