• Build Trusted Customer Partnerships • Develop strong, long-term relationships with key stakeholders in assigned accounts • Lead customer calls to answer questions, provide guidance, and drive successful outcomes • Understand each client’s business goals and technical environment • Serve as the primary technical contact for your accounts • Troubleshoot complex issues and guide customers through resolutions • Provide best practices, product training, and technical recommendations • Help customers fully leverage platform features and functionality • Identify opportunities for optimization, expansion, and growth • Share customer feedback with Product and Engineering to influence roadmap decisions • Oversee implementations, data transfers, and other technical initiatives • Ensure projects are delivered on time and within scope • Document processes, solutions, and technical knowledge • Mentor junior TAMs and support onboarding of new team members