Senior Manager, Customer Lifecycle Marketing

MarketingMarketingFull TimeRemoteTeam 1,001-5,000Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

18 days ago

Salary

Not specified

No structured requirement data.

Job Description

We are seeking a Senior Manager, Customer Lifecycle Marketing to design, implement, measure, and continuously improve marketing programs that engage existing customers throughout their lifecycle. This role focuses on driving product adoption, usage, and ultimately renewal through a mix of marketing tactics and experiences, including email campaigns, webinars, online forums, and more. Plan, launch, and optimize multi-channel campaigns to drive product adoption and retention across our customer base. Develop hypotheses and campaign briefs grounded in data and user insights; define clear goals, success metrics, and testing plans. Partner cross-functionally on campaign planning and execution; provide structure, measurement, and optimization guidance. Work cross-functionally with Content, PMM, and Design to align messaging and assets to campaign goals. Design and optimize automated journeys for nurture, engagement, and onboarding. Standardize campaign reporting and dashboards for consistent visibility into performance.

Job Requirements

  • 4–7 years of B2B experience in customer marketing, lifecycle marketing, or customer success.
  • Demonstrated success retaining and growing a customer base.
  • Track record of designing and building demand gen and/or lifecycle programs.
  • Solid grasp of funnel metrics and campaign analytics.
  • Excellent cross-functional collaborator and communicator.
  • Enthusiastic about mentoring junior teammates and managing projects end-to-end.
  • Love combining creative campaign strategy with operational precision.
  • Can move comfortably between big-picture growth planning and hands-on execution.
  • Know how to translate GTM strategy into real, repeatable marketing programs.
  • Have a builder’s mindset: you enjoy creating structure where there isn’t one yet.
  • Skilled in selling techniques within a proven sales process framework.

Benefits

  • Equity for all employees.
  • Flexible time off and paid volunteer days.
  • 401k match.
  • Training and career development programs.
  • Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services.
  • Robust Employee Assistance Program (EAP) with mental health services.
  • Fertility support and paid parental leave.

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