• Manages all sales, service and execution support for new and ongoing complex C&IB client relationships • Leads staff to achieve relevant KPI's and requirements • Monitors and oversees all activities involved with support of sales, service and execution • Recommends improvements and connects strategy to business outcomes to drive desired client experience • Provides reports on performance to leadership • Participates in establishing and ensuring compliance with internal policies and procedures • Manages complex client exceptions and escalations • Manages and maintains relationships with internal/external service partners • Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors