Honor is changing the way we care for our parents

Implementation Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2014H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

14 days ago

Salary

$66.4K - $75K / year

High School2 yrs expEnglish

Job Description

• Lead Care Pro Onboarding & Training: Plan and lead in-person and virtual onboarding sessions for groups of 1-15 Care Pros. Oversee the end-to-end process to ensure efficiency and timeliness. • Manage Client Transitions & Care Planning: Conduct needs assessments with Franchise teams to refine client care information. Verify that care plans meet Honor’s standards for completeness and accuracy prior to transition. • Own Risk Evaluation & Resolution: Proactively identify and resolve risks across both cohorts. This includes mitigating onboarding challenges for Care Pros and assessing client schedules for potential gaps or service risks. • Ensure Compliance & Documentation: Maintain expert knowledge of state-specific requirements. Verify necessary employment documentation (e.g., I-9s, licensure) for Care Pros and review client contracts and profiles for regulatory compliance. • Travel to Franchise Locations (30-40%): Travel frequently to support onsite onboarding activities, attend meetings, and support franchise locations as needed. Some weekend work may be required to support Care Pro onboarding schedules. • Manage Stakeholder Communication: Act as a primary liaison for Franchise owners and internal teams. Lead external and internal meetings to foster clear communication and timely issue resolution for both Client and Care Pro workstreams. • Lead Cross-Functional & Team Support: Partner with Field Teams, Market Operations, and Hiring teams to address challenges. Provide additional capacity to other Honor teams during periods of low implementation volume.

Job Requirements

High school diploma or equivalent required; Bachelor’s degree or relevant experience preferred.
Minimum 2+ years in onboarding, training, customer service, or compliance-related roles.
3-5 years of experience in healthcare, home care, franchising, or operations preferred.
Strong organizational skills to manage concurrent Care Pro sessions and Client transitions.
Excellent verbal/written communication for training groups and refining care plans.
Understanding of state/federal employment compliance (Care Pro) and care delivery regulations (Client).
Familiarity with virtual/in-person training methodologies and risk management.
Ability to operate at both strategic (Client planning) and detail levels (Care Pro documentation).
Adaptability to shifting priorities and travel schedules.
Ability to work independently while collaborating with cross-functional stakeholders.

Benefits

Medical, dental and vision coverage including zero cost plans for employees.
401K with up to a 4% match.
Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
Generous time off program.
Mental health benefits.
Wellness program.
Discount program.