• Evaluate and optimize current systems, on boarding and training practices to ensure uniformity and best practices. • Collaborate with top franchisees and other Brands to develop and implement innovative systems. • Design and manage reporting tools to track progress, measure performance, and identify areas for improvement. • Be the driver of feature development, prioritization and rollout process for CaN and the portal based on feedback from brand, FO, reporting, and other inputs to maximize conversion and customer satisfaction. • Oversee onboarding process ensuring monthly goal achievement. • Ensure success for agents, brands, and FOs through set up of CaN and integration with POS, where applicable. • Develop and implement tools and strategies to boost sales, reduce costs, and improve operational efficiency. • Analyze customer needs, agent effectiveness and provide direction on best practices and emerging trends. • Create and own the business case for the CaN application and drive for approval with brand leadership and other technical and non-technical stakeholders. • Manage and update pricing models, ensuring accuracy and profitability.