This position located in the South Texas area and will be reporting to the Product Support Manager. The Regional Product Support Manager (RPSM) will be the first point of contact technical resource for large key customers in the specified region. They will be the intermediary between these customers and the factory and/or service entities for all issues with either new deliveries of equipment or its ongoing maintenance and use. Develop, deploy, and manage comprehensive service and support Respond directly and immediately to technical inquiries regarding the equipment Perform Root Cause Corrective Action (RCCA) follow up for key issues Monitor and manage all open NPIR/Service cases for the customer Perform operator and technician training to assigned customers Facilitate and/or participate in, as needed, regular cadence calls for issue resolution Create and maintain customer issue action lists Monitor outstanding and/or upcoming service work needed – both branch and field service to ensure agreed service levels are met or exceeded Monitor customer rental activities and coordinate rental options as needed Participate in, as needed, new truck build kick-off meetings and pre-paint inspections Help with parts on long lead time delivery and support the Branch locations in your area And other duties as required