High-value insights, high-impact decisions
Customer Care Specialist
Location
United States
Posted
17 days ago
Salary
$28 - $31 / hour
Job Description
Job Requirements
- Bachelor’s degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference.
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.
- Understanding of effective order and case management practices.
- Familiarity with CRM tools, preferably Salesforce.
- Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines.
- Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights.
- Strong interpersonal skills, including active listening, empathy, and problem-solving.
- Proven success in managing orders and cases with high-performance outcomes.
- Flexibility to adapt to evolving business needs and industry trends with an agile, solution-focused mindset.
- Expertise in partnering with a Sales team to drive growth and customer retention.
- Must demonstrate or acquire a comprehensive understanding of PHI protection, adhere to HIPAA compliance standards, and follow established laboratory procedures.
Benefits
- competitive compensation and benefits
- fostering an inclusive workforce
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