AIP Publishing

AIP Publishing helps brilliant work make an impact — empowering a vibrant global community using science for good.

Editorial Operations Specialist

OperationsOperationsFull TimeRemoteTeam 51-200Since 1940H1B No SponsorCompany SiteLinkedIn

Location

Connecticut + 8 moreAll locations: Connecticut, New Jersey, New York, Maryland, Massachusetts, Pennsylvania, Rhode Island, Virginia, Washington

Posted

12 days ago

Salary

$24 - $25 / hour

Bachelor Degree1 yr expEnglish

Job Description

• Executes the day-to-day operations of journals, supporting a range of needs such as coordinating editor requests, assisting with workflow or platform updates, responding to editorial office and content operations queries, and submitting internal tickets for platform maintenance. • Performs editorial outreach operations to drive submissions to AIP Publishing and Member Society publications using established workflows, including assisting and supporting the onboarding of guest editors and executing commissioning campaigns in alignment with the campaign calendar. • Responds promptly and professionally to researcher and editor inquiries via ticketing software, ensuring best-in-class customer service for internal and external customers. • Maintains accurate records to support internal reporting; provides ad hoc support with pulling data and using basic Excel tools (e.g., filters, pivot tables) as needed, with support from team members. • Executes operations for the full lifecycle of editorial board service, including maintaining up-to-date editor lists, performing onboarding and renewal processes, tracking conflicts of interest, and collaborating with internal teams to ensure journal information remains current across online and print materials. • Supports cross-functional projects as needed.

Job Requirements

  • 1 - 2 years of experience in a customer service role within an office setting required.
  • Bachelor's degree or a minimum of 1 year equivalent work experience required.
  • Familiarity with scholarly publishing, higher education, or research is a plus.
  • Exceptional interpersonal and written communication skills and a genuine interest in helping people and solving problems.
  • Proficiency in Microsoft Office Suite. Experience with ticketing systems, Salesforce, peer review systems, and Atlassian products is a plus.
  • Willingness to travel 1 - 4 times per year for in-person meetings required.

Benefits

  • Generous paid time off and paid sick and safe leave
  • Flexible Work Schedule
  • Competitive medical, dental and vision benefits
  • Exceptional retirement benefits
  • Monthly remote stipend
  • Training and Tuition assistance
  • Employee Assistance Program

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