Sr. ServiceNow ITSM Specialist
Location
United States
Posted
16 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Bachelor’s degree in computer science, information systems, or a related discipline.
- 5+ years of experience in IT support, system administration, or a related technical field.
- 3+ years of ServiceNow ITSM experience in a development or consulting role.
- CERTIFICATIONS (One or more required):
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ITIL Foundation Certification
- Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Strong knowledge of ITIL frameworks, and ITSM best practices.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Ability to implement and maintain automated processes and workflows.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Must be a US Citizen.
- Must be able to obtain a Position of Public Trust Clearance.
- Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.
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