The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS’ responsibilities include: Efficient processing and management of numerous vouchers Ensuring data accuracy across multiple sources & systems Complying with state agency and company policies Exhibiting excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies Key Responsibilities include: Voucher Processing: Thoroughly review voucher applications for eligibility, data accuracy, completeness, and compliance with program guidelines, policies, and procedures in a high-volume processing environment. Data Entry and Management: Accurately enter application data into the Voucher Processing systems (e.g., Salesforce), maintain up-to-date records, and perform daily charting (aka digital documentation). Communication: Provide clear and timely written communication with external stakeholders regarding the status of applications, missing or out of compliance documentation, and to outline next steps. Possess an intuitive understanding when to move beyond asynchronous communication (e.g., email) and exhibit a level of comfort speaking directly with stakeholders to troubleshoot and guide them along the application journey. Monitor and respond to programname@CALSTART... program email inquiries. Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipating future needs. Reporting: Understand and interpret voucher dashboards and reports on application progress, voucher redemption rates, and program metrics. Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness. Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success.