• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing • Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues • Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team • Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience • Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations • Maintain proper system access for user roles ensuring compliance with the segregation of duties • Responsible for the change management and release process of Zuora Billing • Maintain up-to-date knowledge of system functionality, customization, and integration