• Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members. • Gather and organize data required for Fleetworthy services. • Set up new customer accounts. • Partner with the sales team to align purchased services with client needs. • Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access. • Work with internal operational teams to ensure alignment on client expectations and service delivery. • Ensure services and billing are initiated promptly. • Document and participate in client meetings and conference calls. • Respond promptly to customer and internal communications, ensuring requests are addressed effectively. • Proactively communicate with clients to gather information and provide account updates. • Support the creation and maintenance of documented procedures for implementation processes. • Provide input on project estimates and timelines. • Maintain current work-in-progress records and archives.