Back to jobsApply
Who We Are: SmithRx

Pharmacy Network Support Associate

Customer SupportCustomer SupportFull TimeRemote

Location

United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand

Posted

15 days ago

Salary

Not specified

No structured requirement data.

Job Description

The Pharmacy Network Support Associate role involves supporting the Pharmacy Network Team in day-to-day tasks, managing relationships between pharmacies and network providers, onboarding new pharmacies, and providing support to existing pharmacies. The position requires close collaboration with valued pharmacy partners and internal cross-functional teams within the SmithRx organization. This role serves as a key point of contact for resolving internal and external escalations efficiently to maintain seamless service across the network. Building and maintaining strong relationships with pharmacy providers, addressing escalations, and facilitating effective communication between the pharmacy and the organization. Manage and resolve pharmacy escalations by gathering the necessary information, collaborating with internal teams, and coordinating subsequent follow-up communications. Resolving any issues or conflicts that arise between the organization and pharmacy providers, which may involve investigating complaints, conducting root cause analysis, and working collaboratively with internal teams and providers to find effective solutions. Helps orchestrate incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are accurately triaged, tracked, and resolved within a timely fashion. Act as the administrative owner of the Pharmacy Network Jira board, routing tasks to the appropriate teams to ensure swift resolution of network issues according to established SLAs. Assists in managing the end-to-end network satisfaction survey, preparing materials and targeted questions, distributing to external partners, monitoring response rates, and translating feedback into actionable improvement plans. Escalate pharmacy concerns internally and help solve complex issues. Assist with building out a Knowledge Base and contribute to ongoing process improvement efforts.

Job Requirements

  • High school diploma or equivalent is required. Some college coursework or a relevant certification is a plus.
  • 1-2 years of focused administrative support experience in a healthcare, compliance, or credentialing environment is highly preferred.
  • Exceptional organizational skills and meticulous attention to detail, with a proven ability to manage multiple priorities and meet tight deadlines in a fast-paced setting.
  • Strong proficiency in Google Workspace and Microsoft Office Suite (especially MS Excel/Google Sheets) and the ability to rapidly learn new enterprise software (e.g., Jira).
  • Outstanding written and verbal communication skills essential for clear correspondence with network providers and internal stakeholders.
  • A self-driven, motivated, and highly proactive individual who takes initiative to anticipate needs and problem-solve independently.
  • Proven capacity to identify and resolve complex administrative issues, escalate concerns appropriately, and recommend effective process improvements.

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family.
  • Fully paid Life insurance and Disability benefits.
  • 3 weeks PTO.
  • 401(k) Retirement Savings Program.
  • Flexible Spending Benefits.
  • Generous Paid Parental Leave benefits.
  • Professional development, training and career growth opportunities.
  • Well-stocked kitchen in office locations.

Related Job Pages

Remote Customer Support Jobs in the USRemote Full-time Jobs (US)More US Remote Jobs

More Customer Support Jobs

Customer Care Representative

MTM, Inc.

Communities Without Barriers.

Customer Support15 days ago
Full TimeRemoteTeam 1,001-5,000Since 1995H1B No Sponsor
Company SiteLinkedIn

Customer Care Representative managing calls at MTM Health

View details: Customer Care Representative
District of Columbia + 1 moreAll locations: District of Columbia, Washington
$17 / hour
Apply

Member Support Specialist

Revive

Fixing fragmented healthcare.

Customer Support15 days ago
Full TimeRemoteTeam 51-200Since 2020
Company SiteLinkedIn

Member Support Specialist assisting healthcare members and Care Coordinators

View details: Member Support Specialist
Florida
$19 / hour
Apply

Customer Service Business Sales Representative

Republic Services

As a leader in environmental solutions, recycling & waste, we partner with customers to create a more sustainable world.

Customer Support15 days ago
Full TimeRemoteTeam 10,001+Since 1998H1B No Sponsor
Company SiteLinkedIn

Inside Sales Consultant for Small and Large Containers at Republic Services

View details: Customer Service Business Sales Representative
United States
$22 / hour
Apply

Technical Support Team Lead

Improvado

We help marketers consolidate all of their data so they can make informed decisions about their marketing campaigns and increase their ROI. The Improvado platform provides 200+ built-in integrations, including Google Analytics, Facebook, Instagram, Snapchat, LinkedIn, Pinterest, HubSpot, Twitter, Google Ads, Outbrain, Taboola, AdRoll, and many more. Take the pain out of data-driven marketing by aggregating, cleaning and transforming cross-channel marketing data—all in one place, in real time. Want to learn more? Schedule a demo at www.improvado.io.

Customer Support15 days ago
Full TimeRemoteTeam 115Since 2015

As a Technical Support Team Lead, you ensure our support organization runs reliably, predictably, and at high quality. Combine technical understanding with operational and team leadership Turn individual troubleshooting efforts into a reliable, accountable support system Measure ...

View details: Technical Support Team Lead
United States
Apply