DIRECTOR OF CLIENT SUCCESS USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. We are seeking a Director of Client Success to lead our Customer Success organization, strengthen executive client partnerships, drive retention, profitability, and expansion across our portfolio. If you are a strategic, experienced client services leader who thrives in an accountable, growth-focused environment, we’d love to connect. Position Overview: As the Director of Client Success at 1406 Consulting, you will lead the strategy, systems, and performance of the Client Success function. You will be responsible for revenue retention, client profitability, satisfaction metrics, and expansion growth across all managed accounts. You will serve as an executive sponsor for key accounts and act as the strategic bridge between Sales, Delivery, and Client Success. This is a leadership role focused on building scalable processes, developing a high-performing team of Client Success Managers (CSMs), and ensuring clients achieve measurable business outcomes while remaining profitable and aligned with our services. We are a performance-driven, full remote team that runs on the Entrepreneurial Operating System (EOS). We believe in clear accountability, measurable results, and building long-term client partnerships that drive real revenue impact. Client Services is not a support function at 1406 — it is a strategic growth engine. Responsibilities: Executive Relationship Management * Serve as Executive Sponsor for strategic accounts. * Build trusted relationships with C-level and senior stakeholders. * Lead high-level conversations focused on ROI, growth strategy, and measurable impact. * Position 1406 Consulting as a strategic partner rather than a transactional vendor. Team Leadership & Development * Lead, coach, and develop a team of Client Success Managers. * Ensure the Right People are in the Right Seats * Establish KPIs and performance expectations aligned to retention, growth, and profitability. * Provide mentorship, structured feedback, and professional development opportunities. * Lead weekly 1-1’s, team meetings, and annual reviews. * Foster a culture of ownership, quality work, accountability, collaboration, and client-first thinking. Client Growth & Revenue Retention * Own Gross and Net Revenue Retention across the client portfolio. * Develop and implement structured up-sell and cross-sell strategies. * Create scalable account growth planning processes that drive predictable expansion. * Partner with Sales to identify and close expansion opportunities. * Proactively identify churn risks and implement recovery plans. Retainer & Project Delivery Oversight * Ensure high-quality, on-time delivery. * Strengthen Sales-to-Delivery hand-offs. * Establish accountability around timelines, scope management, and quality standards. * Reduce scope creep and delivery inefficiencies. Client Profitability & Performance * Monitor project timelines and profitability. * Provide visibility into revenue, retention, and margin performance. * Collaborate with Operations to improve forecasting and utilization. * Drive pricing discipline and value alignment. Client Satisfaction & Health (CSAT / PSAT) * Own and report on CSAT and PSAT metrics. * Implement proactive client health scoring systems. * Standardize Executive Business Reviews (QBRs) across key accounts. * Create systems that strengthen client trust, communication, and long-term loyalty. Experience and Education Requirements: 7+ years in a client services, account management, or customer success within a B2B services, agency, or SaaS environment. 3+ years leading and developing a client-facing team Agency and/or HubSpot ecosystem experience required Proven track record driving expansion revenue and retention Strong financial acumen (margin management, forecasting) Executive presence with experience managing C-level client relationships Experience working in an EOS-run organization preferred Thrives in a fully remote, results-oriented environment Competitive salary and performance-based bonuses. Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching. Ongoing professional development, including HubSpot certifications and leadership coaching. A collaborative, growth-oriented culture where your contributions directly shape client success and company growth. The opportunity to be the strategic voice in the client relationship, driving impact and measurable business outcomes.