We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
ITSM Incident Response Analyst
Location
United States
Posted
17 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 3–5 years of experience working in a ServiceNow environment supporting large user bases (>1,000 users).
- Strong ServiceNow administration, reporting, and user experience expertise.
- High school diploma or equivalent; bachelor’s degree or technical training in Computer Science, Information Systems, or related field preferred.
- ITIL and ServiceNow certifications are a plus.
- Experience leading technical bridge calls and translating technical updates for executive stakeholders.
- Knowledge of infrastructure, cloud platforms (AWS/Azure), networking fundamentals, application tiers, and monitoring/observability tools.
- Strong organizational, time management, and decision-making skills.
- Ability to work independently, prioritize tasks, and adapt to changing conditions in a fast-paced environment.
- Familiarity with ITSM platforms such as Jira Service Management, SLA management, and incident prioritization frameworks (P1/P2).
Benefits
- Competitive hourly pay: $90–$110/hr (Independent Contract).
- Remote work with no travel requirements.
- Hands-on experience with cutting-edge ITSM tools and incident management practices.
- Opportunity to develop dashboards, KPIs, and automation processes to improve operational efficiency.
- Exposure to cross-functional collaboration and major incident management practices.
- Flexible work environment and the ability to contribute to process improvements.
Related Guides
Related Categories
Related Job Pages
More Threat Intelligence Specialist Jobs
Pavement Engineer
Quality Engineering SolutionsQES is an engineering and construction inspection firm offering a full range of pavement engineering services. Founded in 1997, QES has built a first-rate reputation providing solutions to challenges in the pavement and transportation field using the latest proven engineering technology on pavement projects throughout North America. Equal opportunity employer committed to diversity in the workplace All qualified applicants will receive consideration for employment without regard to an individual’s race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by all applicable laws.
Quality Engineering Solutions, Inc. (QES) is seeking a Pavement Engineer to support and lead pavement management and rehabilitation design projects for municipal, county, airport, and private-sector clients nationwide. This role is ideal for an engineer who enjoys data-driven ana...
Legal Secretary
Arizona Department of AdministrationThe Attorney General's Office offers a comprehensive benefits package. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
The purpose of this Legal Secretary II position is to provide the necessary administrative support for the Administrative Law Judge (ALJ) Division. This position may offer the ability to work remotely after training, within Arizona, based upon the department's business needs and ...
Solution Consultant II
RealPageEqual Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
The Solution Consultant (SC) is an integral member of the strategic implementation organization. The SC is responsible for successful Saas delivery, specifically the deployment of the RealPage solutions. This team member will work directly with customers as well as with internal ...
Engineering Applications Analyst
ITTITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace, and defense. The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers, and sealing solutions for the automotive and rail markets. Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining, and industrial markets. Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense, and industrial markets. ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.
The Engineering Applications Analyst will be the primary connection between the IT department and the Engineering community. This role involves acting as a mediator, facilitator, and advocate for the customer to resolve issues effectively. Furthermore, the analyst will support pr...
