The Renewal & Growth role is responsible for owning and growing recurring revenue across a portfolio of strategic and high-ACV accounts. This role plays a critical part in protecting long-term revenue, driving uplift and expansion, and managing complex commercial negotiations across the customer lifecycle. This is a highly cross-functional, commercially focused role, requiring close partnership with Customer Success, Sales, Legal, Finance, and Executive stakeholders to drive consistent renewal outcomes, manage risk, and maintain strong customer relationships. Own renewal strategy and execution for high-value and complex accounts, driving multi-year renewals, uplifts, and expansion while protecting margin and precedent Lead complex commercial negotiations, including pricing, contract structure, concessions, and term strategy, balancing customer retention with revenue protection Act as a trusted commercial advisor to Customer Success and Sales on renewal risk, customer positioning, and deal strategy Partner closely with Legal and Finance to structure contracts, manage exceptions, and ensure compliance with commercial and contractual guardrails Drive early renewal engagement and proactive risk identification to reduce churn and last-minute escalations Identify and influence expansion and packaging opportunities, including migrations from legacy pricing and adoption of new offerings Maintain strong ownership of forecast accuracy, pipeline hygiene, and executive-level reporting for monthly and quarterly reviews Analyze renewal performance, churn drivers, and customer trends, providing clear insights and recommendations to leadership Capture and synthesize customer feedback to inform retention strategies and improve long-term revenue outcomes